Descrizione della formazione

Objectives

• Discover cutting-edge innovations: Gain insight into the technological and policy-related trends shaping digitalization in the public sector.
• Master design and management strategies: Explore effective techniques and approaches to create and oversee impactful digital transformation initiatives of public organizations.
• Learn by doing: Apply the methods discussed through hands-on, practical examples that bring theoretical concepts to life.
• Share and reflect: Exchange experiences with peers while analysing real-world cases of both successful and less effective implementations, fostering deeper understanding.
• Anticipate the future: Develop a forward-thinking mindset to identify and tackle the emerging opportunities and challenges of digital transformation in public administration.

This course is granted 10 ECTS credits.

Le Certificate of Advanced Studies (CAS) est une formation postgrade donnée par les hautes écoles.

1 crédit ECTS correspond à environ 25-30 heures de travail.

Piano di formazione

Topics:

• Introduction: Digital transformation model
• Service-oriented digital transformation
• Design thinking for reimagining public services
• Process-driven digital transformation
• Digital transformation real-world case studies
• Change and renewal: Impact measurement and evaluation
• Digital culture and mindsets: Navigating user resistance
• Technology deep-dive I: Data and digital platforms
• Technology deep-dive II: Artificial intelligence
• Technology deep-dive III: Technology forecasting and smart government
• Politics of digital transformation & seminar presentations
• Seminar presentations & closing